How To Fix Diablo Immortal “Your Device Is Not Compatible” Error?

Have you ever got an error on your device when you are trying to download a certain game or application? You might be having the same problem with the Diablo Immortal. The error message is telling you that your device is not compatible with Diablo Immortal. So how can we fix this problem? In this article, we will give some tips for you to solve the error message. You can try these solutions one by one and see if it works for you.

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Nowadays mobile gaming has become quite popular and developers have increased porting a lot of their games to play on smartphones. However, not everything may run perfectly and that’s what we’re gonna be looking at today. Blizzard Entertainment has recently released the latest addition to their Diablo series with Diablo Immortal. This is an ARPG (Action Role-Playing Game) that you can play on your IOS or Android mobile device. Unfortunately, players are reporting various issues when downloading the game on the Google Play Store: some of them are getting a “This device isn’t compatible” error message when they try to download it. In this article, we will list some methods that should help you fix this issue and start playing now.

How To Fix Diablo Immortal “Your Device Is Not Compatible” Error?

If you’re one of those players who have been facing the “Your device is not compatible” error then you’re in the right place. This error can occur due to several reasons. The most common reason could be that your device doesn’t meet the minimum requirements for Diablo Immortal. Or in other words, you need a better device to play this game. If your device doesn’t meet any of these requirements then there are chances that you may face this error while installing Diablo Immortal application from Google Play Store. We have mentioned minimum system requirements for Android and PC below.

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1). Diablo Immortal Minimum System Requirements

If you want to play Diablo Immortal then you’ll need an Android device with at least 2GB of RAM, 4GB of storage space and Android 5.0 or later version installed on it.

For Smartphones Users

Storage: 2.4GB + additional for patches and updatesStorage: 3.3GB + additional for patches and updates
Memory: 2GB of RAM
Processor: Qualcomm Snapdragon 660. Exynos 9611 or any equivalent processor from MediaTekHardware: iPhone 6s (Apple A9 or above)
Graphics processor: Adreno 512, Mali-G72 MP3
Operating system: Android 5.0 or laterOperating system: iOS 11 or later

For PC Users

Minimum PC requirementsRecommended PC requirements
Operating System: Windows® 7 / Windows® 8 / Windows® 10 / Windows® 11 (64-bit)Operating System: Windows® 10 / Windows® 11 (64-bit)
Processor: AMD FX-8100 or Intel Core i3Processor: Intel® Core i5 or AMD Ryzen™ 5
Graphics processor: NVIDIA® GeForce® GTX 460, ATI Radeon™ HD 6850 or Intel® HD Graphics 530Graphics Processor: NVIDIA® GeForce® GTX 770 or AMD Radeon™ RX 470
Memory: 4 GB RAMMemory: 8 GB RAM
Storage: 24GB

Recommended: Diablo Immortal Class Tier List (Best-to-Worst Classes Ranked)

2). Samsung and Xiaomi Device

Reports claim that the users of Samsung and Xiaomi devices are the most affected by this error message. According to those reports, installing Diablo Immortal on those devices shows the This device isn’t compatible error message.

Even though many Xiaomi devices may seem to have the minimum specifications for Diablo Immortal, but facing “This device is not compatible” error.

However, If it doesn’t work on a Samsung device, then you have a graphics chip issue. The game stopped installing via the Play Store some time ago due to a one-tricky chip. The Samsung bug has not yet been squashed, and it’s the subject of some heated debate on Blizzard’s official forums. So, if you’re using a Samsung device, just chill out and the issue will likely be fixed soon.

Here are the Samsung Galaxy devices affected by this issue:

A SeriesS SeriesNote SeriesF SeriesM SeriesX Series
  • Galaxy A12
  • Galaxy A13
  • Galaxy A21s
  • Galaxy A51 5G, then Galaxy A51 5G.
  • Galaxy A Quantum
  • Galaxy S10e
  • Galaxy S10
  • Galaxy S10+ is the Galaxy S10+.
  • Galaxy S10 5G is S10 GSM
  • Galaxy Note10
  • Galaxy Note 10 5G is the 5G device.
  • Galaxy Note 10+.
  • Galaxy Note 10+ 5G Note 10G Galaxy Note 5G
  • Galaxy F12
  • Galaxy F62
  • Galaxy M12
  • Galaxy M13
  • Galaxy M62
Galaxy X Cover 5.

If your mobile device meets the required specifications and you’re still not able to run the game, wait for a fix from the developers. You can also try restarting your device and then trying to download the application again.


Whichever is the reason for this error, we hope that Blizzard will fix it as soon as possible so that all of its Diablo fans can experience it. We hope that this guide will help you to give some idea about the issue. If you still have any questions on “How To Fix Diablo Immortal “Your Device Is Not Compatible” Error?” please leave a comment below.

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