Since the recent PS4 update, you may have encountered this problem several times already. You go to check for an update on your game console, and you see there is one available. Let’s say you want to update the PS4 system software. You decide to check for updates using the PS4 button on your controller. But when you select “check for updates”, you get a message with error code SU-41350-3 on your PS4 screen. Its message is: “Cannot find the update file.” What does it mean?
If you see this error code and message, the PS4 system couldn’t find or recognize an update file necessary to complete the process of updating. In Safe Mode, when you attempt to update the console with a downloaded update file from a USB device, error code SU-41350-3 may occur.
You may experience this issue while attempting to install a PS4 software update. We can fix PS4 Error code SU-41350-3 with ease, but let’s first figure out how this error occurred.
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Understanding PS4 SU-41350-3 Error
It is possible for PS4 Error Code SU-41350-3 to occur for a variety of reasons. In order to fix this error, you must determine why this error occurs. While most of these issues can be solved quite easily and straight forwardly, others require more effort. Almost all users say that the USB storage device on which the PS4 cannot find update files has been formatted with the wrong file system. Then let’s review possible causes for Error SU-41350-3.
Reason For PS4 SU-41350-3 Error
- Reason #1 PS4 Update File is Incorrect:
- You can download the full PS4 installation pack or just the update patch when downloading the software update from the official PS4 system software update page. Some people might have downloaded the full package thinking it’s the right one. To fix this, make sure you get the correct file and try again.
- Reason #2 PS4 Update File Corrupted:
- When you are downloading files from the Internet, they might get interrupted due to many reasons. The USB storage media might be disconnected suddenly or the update file may not be downloaded properly for some other reason. To resolve this issue, you can disconnect the USB storage media then reconnect it again on the device that is downloading the update file. Then download the update file again and check it.
- Reason #3 PS4 Update File Hasn’t Been Stored In The Right Folder.
- In order to perform this update properly, you will need to create a folder called “PS4” on the root of the USB device and then a folder called “UPDATE” inside the “PS4” folder. You must name and create both folders exactly as specified (PS4/UPDATE), or you will face difficulties down the line.
- Reason #4 Name Of PS4 Update File Changed.
- If you are updating the PlayStation 4 system software, you must leave the filename (PS4UPDATE.PUP) unchanged.
- Reason #5 There Is A Problem With The USB Storage Device You’re Using.
- Reason #6 USB connection failure occurs with PS4.
How To Resolve The PS4 SU-41350-3 Error Code
Assumptions are dangerous. That’s why I’m telling you. Check to make sure your USB storage device is actually healthy. For the USB storage device to be able to perform any task, it is important that it must be in good working condition. That is why, make sure it’s not on the verge of failure. In the event of a malfunction, you can run a performance test on your USB storage device. A fast performance test will reveal its true health.
There are two different types of PS4 update files available, but you only need one of them. If you want to install a new hard drive or start over with a fresh PS4 hard drive, you’ll need the full package update. Otherwise, if you just want to manually update your PS4 software, then just patch it.
Let’s be clear. If you have a damaged or incomplete update file, there is a good chance the update procedure will not work. We will now assume your update file is completely intact and has not been modified or damaged in any way. Also, let’s assume that you stored the updated file in the correct path, as described above.
Unplug the power cable of the PS4 and turn it off completely for around 15 seconds. Using the same method, remove the USB storage device for 15 seconds. Last but not least, connect the PS4’s USB storage device and connect its power cable. Let’s check what happens when we power on the PS4.
If your PS4 still keeps reporting “Cannot Find the Update File (SU-41350-3),” then you can try below troubleshooting tips to get rid of it. So, check it out.
Solution 1). Update PS4 System Software Using Wired Connection
Wired connections are preferred when connecting your console to the Internet. Check out the steps below for official update guide Playstation recommend:
- Click the Notifications button in the PS4 function area, highlight the update file, and click the OPTIONS button and choose Delete.
- After that, click on Settings > System Software Update.
- In case you are still experiencing problems, you may want to try loading the update using a USB drive once you start your PS4 console in Safe Mode.
Solution 2). Safe Mode for PS4 System Update
If your PlayStation 4’s system software needs to be updated, you can do it in Safe Mode. To update the system software, you need an accessible USB flash drive with the most recent update file saved on it. Simply click the link below to download the update file. The steps below will guide you through the installation of the PS4UPDATE.PUP file once it is saved on your USB drive.
- To begin with, you need to start in Safe Mode. You need to press the Power button for 7 seconds to turn off your PS4 completely.
- As soon as you turn off your PS4 system, hold the Power button again until you hear a second buzz. After you have connected the PS4 to the USB cable and pressed the PS button on the controller, you’ll be able to access Safe Mode.
- You’ll need to select the Initialize PS4 option.
- To complete the installation process, select the Update from USB Storage Device option and click on OK. Follow the instructions on the screen afterward to complete the installation.
Now, try to find out if the error ‘Cannot Find The Update File” has been resolved.
Note: You must ensure that you have backed up all user data before performing this action.
Solution 3). Your USB Drive Must be Formatted to FAT32 or exFAT
When you encounter PS4 error code SU-41350-3 while performing a system update, the first thing you should try is to format your USB storage device using correct format. Because most of the time incorrectly formatted USB drives are the root cause of SU-41350-3 error, the easiest way to troubleshoot it is to reformat your USB drive from NTFS to FAT32 or exFAT. Here How you can do it.
Use Disk Management
You can use the Disk Management option on your Windows computer to manage your partitions. Using this option, you can format your USB drive to exFAT.
- Plug your USB drive into your computer.
- To access the Disk Management window, right click the Start button.
- Select the USB drive in the Disk Management window, then right-click on it and select Format.
- You can now select exFAT from the drop-down menu, and click OK to confirm this operation. A warning message will appear, and you will be asked to confirm your action. Clicking OK will confirm this action.
- You may want to reconnect your PS4’s USB port to see if the “Cannot Find the Update File” error has gone away.
It may be possible under normal conditions to format USB to exFAT or FAT32 with Disk Management. Unfortunately, this tool has limitations in managing partitions. The FAT32 format will not work if your USB drive has a capacity bigger than 32 GB.
Your USB storage device for the PS4 has successfully been formatted. Please connect it again and hope that this time will work and Error (SU-41350-3) will be resolved.
Tip: As the operation will wipe out all data on the USB drive, it is recommended that you create a backup before proceeding.
Solution 4). Use The Formatted USB Drive To Update The PS4 System Software
Using the USB drive you just formatted in FAT32 or exFAT will make updating the PS4 software very simple for you. The following is a detailed guide to updating your system software using a USB drive.
- You need to plug in the USB drive to your computer, and then make a new folder called PS4 on the drive. In the PS4 folder, create a new folder called UPDATE.
- Download the latest version of the PS4 System Software Update to a formatted USB drive by clicking here. To download, click the Agree and Download Now link on the download page.
- You should save the update file to the UPDATE folder of the USB drive after downloading it. As a result, the filename will become PS4UPDATE.PUP.
- Follow the below steps to install the PS4 system software update using the USB drive that contains the PS4UPDATE.PUP file.
- PS4’s Home screen contains the Function menu, which can be accessed by holding the Up button on the D-pad. After that, you can open Settings by pressing the X button on the console.
- Select System Software Update from the Settings window, then click X again.
- Click the Accept button and confirm the System Software License Agreement. Upon accepting the License Agreement, the PS4 will begin updating its software. The update will take some time to complete, so be patient.
If the update is successful, the PS4 is re-booted automatically, and now it will check whether the SU-41350-3 error has been fixed.
Note: It is imperative to delete any previous versions of PS4UPDATE before renaming the file PS4UPDATE.PUP.Otherwise a message appearing on your screen will say “PS4 cannot find update file SU-41350-3”. The multiple downloads of the same file result in the PUP file being renamed by your computer.
Solution 5). Keep PS4 USB Ports Clean
Sony PlayStation 4 USB ports tend to get junked up with a lot of debris because of the ports being flush with the system. But you can easily rectify this problem by using a small spray bottle and filling it halfway with some isopropyl alcohol. Then just gently shoot a fine mist into the port, just far enough that you begin seeing the inside of the port. Then simply use a toothbrush to brush out the debris from the port.
Solution 6). Change The USB Port
If your PS4 is not working with a specific USB port, this is a sign that the port may have a defect. One of the first troubleshooting tips is to try switching the USB cable. This can resolve any problems that are related to the cable.
Don’t turn on your PS4 while using a USB device. Turn off the PS4 first, and only once the system is safe to operate can you switch any USB port on or off.
Solution 7). Change the USB Storage Device or Check your Storage Device for Errors
If you are not able to fix Error (SU-41350-3), the best thing to do is try using another storage device. A USB storage device that works fine on some computers and not on others often indicates hidden errors. These errors don’t appear to the surface but might be present and undetectable. They do cause problems on some machines. In this case, it’s best to use another USB drive and try your luck in resolving the problem.
If you tried all the above troubleshooting methods to no avail, it is highly recommended that you check for bad sectors on your USB storage device. This error code occurs due to a glitch in the USB device.
Solution 8). Keep The USB Storage Device In Good Condition
It is possible that the PS4 USB storage device you are using is malfunctioning or defective. Because of this, you are seeing the error code (SU-41350-3).
This problem can be resolved by connecting the USB storage device to a computer and performing a FULL format (not a quick format) on it. Full formatting will eliminate all bad sectors from the drive and restore it to its previous speed.
As a final step, ensure the drive is formatted with the FAT32 or exFAT file system. This is the only file system that PS4 recognizes.
Use the exFAT file system for a USB flash drive bigger than 4GB, or if you plan to use an external HDD.
Solution 9). PS4 Requires Maintenance
No matter what you try, or how many times you restart your console, if the error code SU-41350-3 persists on your PlayStation 4 then It’s time to get help from expert technician. The USB connection might be broken, thus preventing the PS4 from checking for updates. Go to a Specialist and let them diagnose your console. They’ll be able to find what’s causing the issue and fix it for you.
The PS4 error code SU-41350-3 is a general term for several errors in the PS4 system. If you’re experiencing this error, it means that the console has detected an error in one or more of its hardware components. The error can appear if there is a problem with your storage device, your local hard disk or other accessories. However, nothing to worry about. Such an error extremely rarely indicates that one of the components in the PS4 is defective and needs maintenance work.
This article explains what to do if your PS4 gives you an error code of SU-41350-3. It also helps you understand the most common reasons for the error and how to go about fixing it if your PS4 is affected by it.
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