Disney Plus is one of the most popular streaming services in the world right now. It caters to many viewers who own a PlayStation 5. Apps like Disney Plus are available on PS5 so players can stream movies as well as shows straight onto their console. However, a few have been having issues with the app causing it to not work properly on their PlayStation 5. This article will discuss some fixes that can be performed by players to prevent Disney Plus from not working on their PS5.
Fix Disney Plus Not Working On PS5: Here’s How
There are several reasons why this might happen such as internet connectivity issues or server issues. In this guide, we will tell you how to fix Disney plus not working on PS5 in order to enjoy streaming your favorite content like never before!
Solution 1. Log out and log back in
If you encounter an issue with Disney Plus on your PlayStation, one of the first things you should do is log out of your account and then log back in. This simple trick can fix many issues that arise from time to time.
After logging out and logging back in, check if the issue is resolved. If it still persists, follow steps 2 to 8 below.
Solution 2. Restart Disney Plus App
If you’re having trouble with your Disney Plus app, there’s a good chance that it’s a temporary glitch. Restarting the app will clear out any temporary glitches and should fix most issues.
- Close the Disney Plus app by pressing the PS button on your controller, then selecting the square button in the upper-left corner of your screen.
- Reopen Disney Plus by pressing X or Square (or whatever else you use to open apps on your console).
Solution 3. Clear Cache Of Disney Plus App On PS5.
Sometimes glitches and freezes are simply caused by the PS5’s inability to handle the data or information sent to it. If your Disney Plus app is running slow, not at all, or is lagging, the cache may be to blame. To fix this problem, you will need to clear your Disney Plus cache. Clearing the cache can also fix other issues, such as performance-related problems or problems with accessing certain streaming services. That is why it is recommended that you clear your device cache if you haven’t done so recently.
To clear the cache of the Disney Plus app on PS5, simply follow these steps:
- To do so, go to Settings of PS5 and select Saved Game.
- Then, go to the Game/App’s Settings and tap on Saved Data(PS5).
- Here, click on Console storage and go to Delete.
- Now choose the Disney Plus App and tap on Delete.
- Now you need to restart the console and launch the Disney Plus app again to see if it fixes the issues.
One word of caution: clearing the cache can put any saved data at risk as well, so be aware that if there are important details stored with Disney Plus, they may be lost when deleting all data resets everything to its factory settings!
Solution 4. Restart Your PS5
The first thing you’ll want to do is restart the PlayStation 5 console. This is a standard troubleshooting step that can resolve many persistent issues, including those related to Disney Plus on PS5.
To do this, simply press and hold the power button on your console. Keep holding it until it shuts down completely. Afterward, unplug the power cord from both ends and wait for a minute before plugging everything back in again.
This should resolve any temporary problems that were preventing you from watching Disney Plus content on your PS5. If not, there are other steps you can try as well.
Solution 5. Turn off HDR on your PlayStation 5
One of the ways to temporarily fix the Disney Plus application on PlayStation 5 is to turn off HDR. PlayStation 5 users report that the Disney Plus application crashes when HDR is enabled on the device. Disney Plus app may not work as a result of the high dynamic range. Some users have come up with a temporary workaround, which is to turn off HDR in their device settings. Here how to do:
- Open PlayStation 5 Settings and go to the Screen and Video.
- Tap on Video output and find the HDR option.
- Now just toggle it Off and you are done.
Solution 6. Make Sure Your Internet connection Is Working Properly
A bad internet connection can be the cause of the Disney+ app not working properly. Likewise, the app requires a speedy as well as a stable internet connection to ensure that the app works properly. A good way to make sure that you have a stable internet connection is to use a different device on the same connection.
Solution 7. Check If Disney Plus App Experiencing Outage
Whenever Disney Plus App is not working on your PS5, then you should also need to make sure that the issue isn’t being caused by a service outage. When there’s an outage or other issue, it’s common for people to flock to Twitter and complain about it. There are also websites dedicated to tracking these problems or check server status, so you can check if Disney Plus App is experiencing any issues by going to sites like the following: Downdetector. If there is an outage and other users are affected, the best thing to do is wait for the service provider to fix the issue.
Solution 8. Update Disney Plus App
The next thing you should do is check if you’re running the latest version of Disney Plus app on your PS5. If you are using an older version of the app, updating it to the latest version will solve many issues. Having the latest version of an app is vital for its stability and quality, so make sure to update it before you try to use Disney Plus again.
Solution 9. Reinstall Disney+ App
If all else fails to resolve the issue with the app not working properly, you can reinstall the app. Likewise, many issues, as well as bugs, are mostly solvable by reinstalling the app. You can do this by following the steps below:
- First Open the Disney+ app on your PS5, press Option button, Choose Delete.
- After it, Just restart your PlayStation 5, PlayStation Store and install Disney+ App again.
- After you have successfully installed it, sign in to your account and check if you still facing the issue.
We understand this is a frustrating position for you to be in. However, we do hope that the information we’ve provided above has helped you fix Disney Plus not working on PS5.